Refund & Return Policy

Last Updated: July 26, 2026

At Valora Muse, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return, exchange, or refund.

Returns

Due to the intimate nature of our products, returns are only accepted if the following conditions are met:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and hygienic liners must remain attached.
• The item must be returned in its original packaging.
• A return request must be submitted within 30 days of the delivery date.

For hygiene and safety reasons, we cannot accept returns for:

• Worn or washed lingerie.
• Panties or intimate garments with removed hygienic liners.
• Products showing signs of use.
• Gift Cards.
• Final Sale or Clearance items, unless they arrive damaged or defective.

Exchanges

If you wish to exchange an eligible item for a different size or color, please contact us before returning your order.

Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number.
• Photos of the item.
• Photos of the packaging (if applicable).

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to complete the transaction.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was delivered.
• The item arrived damaged.
• The product is defective.

We recommend using a tracked shipping service, as Valora Muse cannot guarantee receipt of returned packages without tracking.

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described in this policy.

Estimated Delivery Time

Orders are processed within 1–3 business days.

After dispatch, the estimated delivery time is 8–12 business days, depending on the destination country and local carrier.

Please note that delivery times are estimates and may occasionally be affected by customs clearance, severe weather, public holidays, or other circumstances beyond our control.

Tracking information will be provided by email once your order has been shipped, when available.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift Cards
• Final Sale or Clearance items
• Personalized or customized products
• Used or washed items
• Products without original tags or hygienic protection

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, our Customer Support team is available to assist you.

Customer Support Email:
support@valoramuse.store

All customer support and inquiries are handled exclusively via email.

We aim to respond to all emails within 24–48 business hours, Monday through Friday.